General Information

Account & Loyalty

Find out below how to use on your online portal. Our user-friendly answers to help guide you.

Turnaround Operations

Crystal offers the option to purchase pre-cruise and post-cruise transfer arrangements in most ports. These packages can include: airport to/from pier, airport to/from hotel, or hotel to/from pier. For further information or assistance, please contact your trusted Travel Agent or Cruise Consultant.

Global Air

The Crystal Air Program is a flexible option we offer guests to purchase flights in conjunction with their reservation.

Crystal Destinations

The Crystal Destinations team is dedicated to sourcing the most unique and innovative programs available for new and enriching in-depth discoveries that highlight each destination and provide a better understanding of the local area. The itineraries have been designed to be flexible and take advantage of opportunities that present themselves. Extended stays in port and overnights enable us to add surprises

Internet & Technology

Crystal offers complimentary Wi-Fi for all guests. Please note, our ships offer internet packages for every type of connection needed.

Entertainment & Enrichment

Dazzling entertainment by Broadway producers, concerts by disco legends, recitals by classical music stars, fascinating TED-style talks, a host of classes and sports, Crystal has something to suit everyone.

Aurōra Spa & Wellness

Aurōra Spa offers sauna and steam rooms accompanied by a broad range of treatments, while our Technogym® Fitness Center comes with a full-time instructor who is available for personalized sessions.

Suites & Guestrooms

Our suites and guest rooms artfully blend comfort and elegant design. Elevated details, contemporary craftsmanship, and artisanal finishings embody modern refinement, while the spacious layouts maximize relaxation.

While On Board

While sailing with us, you will enjoy all the exciting experiences Crystal has to offer. Our requirements and standards are shared for your reference before and during your voyage.

Embarkation & Disembarkation

Our embarkation and debarkation procedures have been designed to be highly efficient. Our team is dedicated to ensuring a smooth experience, from helping you with boarding to assisting with any delays or special requests. Whether you are arriving for embarkation or preparing for disembarkation, we are committed to making sure your experience is seamless from start to finish.

Health and Safety

Our guests’ health and safety is of the upmost importance to us. We wish to provide you with any necessary medical assistance while at sea, as well as the comfort of being cared for during your stay.

Specialty Restaurants

Food & Beverage

Every meal is a gourmet experience at our extensive choice of nine dining options, including Chef Matsuhisa Nobu’s only restaurant at sea. Award-winning chefs, trained in the best restaurants around the world, will create delicious dishes for you from the freshest ingredients picked up in every port.